Return Policy - Cancellation Policy
20 years of Excellence.
Since 2003, Homestead Furniture Inc. has been providing it’s clients with premium quality products, great prices, and some of the best customer service in the industry. We are proud of our customer service track record as evidenced by our “Google Reviews”.
We are confident that you will be very happy with the quality and look of your new purchase. On the rare occasion that you aren’t completely satisfied with your product, please contact us as soon as possible and we will try our best to make it right.
Most products may be returned within 10 days of the delivery date. We must receive an email within 10 days of delivery, requesting a cancellation. Your refund will be excluding all delivery charges and a 20% restocking fee. If a “Free Delivery” or any other promotional delivery charge was included in your purchase, the "Regular" delivery charges to your home will be deducted from the refund. Regular Delivery Charge Rates to your city should be listed at the bottom on any product page. All items must be in its original packaging, unopened and in brand new condition. Customers are responsible for any damage to any products returned during the return shipping process. All packages returned will be opened and inspected prior to any authorization for a refund. No cancellations on Custom Orders or Special Orders. Please visit our Delivery / Shipping / Storage section (at the bottom of this page) for further information.
Damaged / Defective Products / Warranties:
We source some of the finest crafted furniture products available in the market all at guaranteed lowest prices. If you find that there is a product that is damaged, defective, or has a warranty issue, please contact us via email and we will work with you to see what can be done to resolve any issue. When signing for your furniture delivery please inspect your packages thoroughly to ensure your satisfaction and that there is no damage to any of the packages. If a package is damaged in any way, we suggest that you open and inspect the item before signing the release form.
We offer a “30 Day Sleep Guarantee” on our mattress sets. The mattress set must be in its original factory packaging and not damaged in any way upon return. We will allow up to one mattress set exchange only. Regular delivery charges to and from your home will apply. Any free or promotional delivery charges are not applicable for any exchanges. We reserve the right to refuse any returns.
Non Returnable Items:
-Mattresses and Mattress Sets (Exchange only)
-Custom Orders or Special Orders
-Any Fabric Upholstered Items
-Assembled and/or modified items
Clearance or Floor Model items are all final sale items and cannot be returned for credit or refund.